Privacy Policy
Privacy Policy – Krestuvo Hotel & Casino
At Krestuvo Hotel & Casino, we place your privacy at the core of our commitment to service. Whether you’re browsing our digital platforms, planning your stay, or exploring our world-class facilities, we are dedicated to protecting your personal information. This Privacy Policy outlines the types of data we collect, how it’s used, and the measures we take to keep it secure.
Information We Collect
Personal Details
When you interact with our services—such as booking a room, enrolling in guest programs, or reaching out to our team—we may collect personal details including your name, contact information, reservation history, and preferences relating to hospitality and entertainment experiences.
Technical & Usage Data
To optimize your online experience, we collect non-personal technical information such as your device type, browser version, IP address, and interaction history with our website or mobile services. This allows us to improve performance and user accessibility.
Use of Information
Tailored Guest Experience
Your data enables us to provide personalized and seamless services, including pre-arrival arrangements, in-room preferences, and curated suggestions throughout your stay.
Marketing Communication
If you opt in, we may contact you with exclusive deals, upcoming events, and tailored promotions that align with your preferences and past interactions.
Security & Compliance
We use your information to uphold system integrity, ensure the proper use of our services, and comply with legal obligations and regulatory standards.
Information Sharing
Authorized Third Parties
We partner with trusted service providers—such as booking systems, digital communication platforms, and analytics providers—to operate and improve our services. These partners are contractually obligated to maintain strict confidentiality and data protection.
Legal Obligations
We may disclose your information when required by law, or when responding to lawful requests by regulatory authorities or legal entities.
How We Protect Your Data
Advanced Security Practices
Krestuvo Hotel & Casino implements a combination of encryption, restricted access, and ongoing monitoring to safeguard your personal data from unauthorized access or misuse.
Your Privacy Rights
Access & Updates
You can request access to your personal information, correct inaccuracies, or update your preferences at any time by contacting our support team.
Communication Preferences
You have full control over your marketing settings. Simply manage your communication preferences through your guest profile or use the unsubscribe option provided in our emails.
Changes to This Policy
We may periodically update this Privacy Policy to reflect changes in technology, service offerings, or legal requirements. Significant changes will be communicated via our website or directly via email, when appropriate.
By using Krestuvo Hotel & Casino’s digital services or staying with us, you acknowledge and agree to the terms outlined in this Privacy Policy. Your trust is important to us—and we remain committed to protecting your data every step of the way.